Welcome to Quality Automotive Servicing


Maggie Lusser

Service Advisor

Quality Automotive Servicing | Maggie Lusser - Service Advisor

Maggie is one of four team members who are local Truckee High School graduates! She joined the team in 2019 and instantly brightened up the process of getting vehicle service or a CA smog check. Coming from a family that loved to work on cars, she was pulled into helping rebuild a few engines in her youth and knows her way around under the hood. With several years of customer service experience, Maggie is a natural relator when working with customers. She enjoys the interaction and solving problems. In her off time, Maggie enjoys dirt biking and camping. She loves her hometown of Truckee and the fact that there is a lake in every direction. Maggie’s first car was a 1995 Subaru Legacy that she finally sold with 280,000 miles. Maggie now drives a 2004 Toyota Forerunner. Do you like sailing? Ask Maggie about her adventurous childhood sailing to Hawaii.

Gary Gunter

General Manager

Quality Automotive Servicing | Gary Gunter – Service Writer

Gary is that friendly face you encounter as soon as you enter Quality Automotive Servicing. If you look at his "strengths" posted in the lobby, you will quickly learn about WOO! As an all-around team member, Gary covers the front counter, performs some services and is the guy you can count on to explain your vehicle service. Gary graduated from Truckee High School and went on to attend Universal Technical Institute earning a certificate in Automotive and Diesel Technology. Since joining QAS he has earned his ASE A6, A8, L1 certifications, become a Licensed Smog Test Technician and attended numerous classes in customer service, service writing and management. Growing up in Truckee, he naturally enjoys snowboarding, wakeboarding, and skateboarding. Gary also acts in local productions and plays bass and drums. You might see Gary off-roading in his 1988 Toyota pickup, which was his first vehicle and commuting in a 2007 Toyota Tacoma.

Jamie Millard

Customer Communications

Quality Automotive Servicing | Jaime Millard - Customer Service

Jamie joined Quality Automotive Servicing at the beginning of 2020 as Communications Coordinator. She brings years of sales and customer service experience and a degree in automotive industry sales from Elite Worldwide. She is always happy to help. From scheduling services, coordinating loaner vehicles or giving customers a ride home, Jamie works to be sure every customers has an experience that will make them not just a customer, but a fan of Quality . A transplant from Southern California, Jamie grew up around music and loves to sing and entertain. From 2010-2011 she sang for a rock band that played the Hollywood/Sunset Strip. It’s a long way from LA, but Jamie is now the voice of the QAS radio ads on KTKE. She’s living her best life in Truckee spending winter weekends snowboarding and summers camping and hanging out at the Donner Lake docks. Her first car was a 1994 Toyota 4Runner, she currently drives a 2003 BMW X5, and her dream car is a stunning 1959 Chevy Impala, specifically with the “cat eye” tail lights.

Kevin Millard

BMW Master Technician

Quality Automotive Servicing | Kevin Millard - BMW Master Technician

Kevin graduated from Universal Technical Institute and is the Quality Automotive Servicing master BMW technician. Kevin joined the team in 2017 and brings with him years of BMW dealership experience. He has a passion for servicing performance imports and is a natural under the hood of any vehicle. As part of the Quality Team, Kevin likes being able to continue his training and stay on top of technology. Of course he owns a few vehicles; an 1988 BMW 325is, 2004 BMW x5 and 2005 Mercedes ML350. His dream car to round out this quiver would be a 1994 Ferrari F512m. Kevin enjoys hanging on the docks with "Hooper" his border collie mix and snowboarding at Sugar Bowl.

"Bud"

ServicePlus Representative

Quality Automotive Servicing | Bud - ServicePlus Representative

Bud is our “FUN” representative. She has a passion for fun which makes her a good front dog for the Red Check Club. She likes to run, hike, and play fetch, and take long swims at Donner Lake. Bud is a great agent for the Red Check Club because she is a Truckee local that likes to get outdoors, much like Quality Automotive Servicing customers. As a Red Check Club member, Bud receives a "Truckee" license plate frame and benefits such as a complimentary lift ticket. Additional benefits include free local towing, extended local warranty (3 years & 36,000 miles) and seasonal benefits like 2 for 1 wiper blades and car washes. Bud likes to change things up so stay tuned for new benefits for Red Check Club members.

Jody Cilmi

Technician

Quality Automotive Servicing | Jody Cilmi - Technician

In 2014, we welcomed Jody Cilmi to our team of technicians. Jodi grew up the son of a repair shop owner and as a teen worked beside his dad and rebuild his first engine while on summer break. Since coming to Quality Automotive Servicing, Jodi has earned his A1, A4, A5, A6, A7, A8 and L1 certifications and is just steps away from becoming a Master Technician, the highest level of certification. Jodi says he enjoys the opportunity to further his education and expertise at QAS and likes the fast pace of the work. Jodi is also a licensed California Smog Test and Repair Technician. In his time off, Jodi enjoys spending time with his wife and two young daughters. He is a whitewater enthusiast, skier and mountain biker. He claims that he has a Tesla hidden in his garage but he commutes to work in at ’95 Toyota Pickup. His first car was a Honda hatchback… with sub-woofers.

Jack Walterscheid

Technician/Smog Tech

Quality Automotive Servicing | Jack Walterscheid - Technician

Jack Walterscheid joined Quality Automotive Servicing AS as a Junior in High School and since the first day has been a real asset to the team. He is currently attending Truckee Meadows Community College studying Automotive Technology. Hired as a shop assistant, Jack was eager to learn and has shown a natural aptitude automotive diagnostic and repair. He aspires to be a master technician and is learning all that he can about the business both as a service advisor and under the hood. Jack is a very talented technician and enjoys the atmosphere and the opportunity to train under a master technician. Jack is a third generation Truckee/Tahoe local with strong roots in the community. His interests include shooting sports, offroading and dirt biking. One of his favorite spots in Truckee is the Boca reservoir where he can do all those things. Jack's first vehicle was a '03 Chevy Silverado 2500HD. His "dream car" is a 77 Trans AM.

Josh Steward

Technician

Quality Automotive Servicing | Ryan Gunter - Smog Technician

Josh joined Quality Automotive Servicing in 2019. He brings to the team almost two decades of experience as a technician. Josh can the expertise to work on any vehicle and is especially skilled in Mini Cooper, Jeep and BMW. Josh is your best choice for a local mechanic to service and repair these vehicles. Josh attended Sequoia Institute graduating in Automotive Technology with honors. He went on to work at a few dealerships before making the choice to work for an independent shop. He has ASC certifications A2, A3, A4, A6, A8 and L1. He enjoys the professionalism and team culture at Quality Automotive Servicing and feels he has found the shop he wants to become part of for a long time. In his off time, Josh likes to race dirt bikes, snowboard, mountain bike and spend time with his family. The first ever vehicle for Josh was a 1955 Oldsmobile Super 88, which probably made him the cool kid in school.

Bill Greeno

Owner & Operator

Quality Automotive Servicing | Bill Greeno – Owner

Bill is proud to serve the Truckee/Tahoe Community with a shop that offers the highest level of expertise and integrity at every level of automotive repair and service. His philosophy for providing excellent service includes continuous training and advancement of employees. Building a cohesive and invested team is what allows QAS to stand out and be known as Your Trusted Local Auto Care. Bill is also an industry business coach, management consultant and speaker for the Industry For Automotive Business Excellence. Each year he teaches classes at the WorldPac STX Expo. Bill also serves on the Board of the Truckee Chamber of Commerce. Bill and his family spend their spare time skiing, mountain biking and participating in shooting sports. Bill and the family have a few vehicles; a Ford truck, VW Tiguan, Mercedes GLC and a 1969 Impala. Bill's first vehicle was a ’73 Chevy Vega, with racing stipes.

Sheila Greeno

Owner

Quality Automotive Servicing | Bill Greeno – Owner

Sheila Greeno is Co-Owner of Quality Automotive & Smog making it a WOB (Woman Owned Business). Her highest priority is to ensure customers have the best automotive service experience possible. Sheila knows that effort starts with her and Bill and the staff they have recruited and hired. Her background is in Marketing and Public Relations but she is more passionate about serving in the community. She has been a committed Girl Scout Leader with her daughters over the years and is currently dedicating her time to working with the KidZone Children’s Museum to help them grow and prosper. Sheila is also a volunteer driver with Meals on Wheels something she started with her oldest daughter to introduce her to volunteerism. Sheila knows how much people in the mountains rely on their cars and she values owning a shop that doesn’t cut corners or provide anything less than premium servicing. Having lived her for more than 30 years, Truckee is home to Sheila and her family and she is rewarded by making a difference both through a respected business and community commitment.

Serving the community for 20 years!

Quality Automotive Servicing is your “go-to” auto repair shop. The mission is to provide the local community of Truckee and North Lake Tahoe with honest, knowledgeable, and well-trained service advisors and auto mechanics. Commitment to this belief has led owners Bill and Sheila Greeno to learn that it all begins with finding the right people and serving customers with a smile and a handshake. Bill’s extensive leadership background combined with Sheila’s experience with customers has made for a powerful “home team” and a successful auto repair shop here in the mountains. Locals depend on their vehicles for work and play, and the “home team” won’t let you down.

Bill and Sheila Greeno took ownership of Quality Automotive Servicing in Truckee in 2009. It was all about creating a positive space where customers felt heard and respected. Hiring employees based on ability and aptitude; and providing continuing opportunities for professional growth, is the key to building the “home team”. Bill is a master when it comes to helping his team play to their strengths, which results in the organization running like a well-oiled machine that is professional and friendly. When you bring your vehicle to Quality Automotive Servicing, know you have made a smart choice for all your auto servicing.

From the moment you drive in off Donner Pass Road, you will know that we are a different kind of auto repair facility. The building, finished in the Spring of 2018, and has two workforce housing apartments above the reception area, which means the shop looks more like a home than a business. These units are the owners commitment to the community where there is a shortage of rentable units for local employees.

Bill and Sheila also both serve locally and are deeply involved in several Truckee non-profits. They work hard to make sure you have all of your auto repairs needs met every time. Take a look at what people are saying about Quality Automotive Servicing in Truckee:

“Is it weird to enjoy time spent at [an] auto repair shop?!?! Well, walking in I feel like family and know I will be taken care of as such. I won't take my truck anywhere else. Thank you Quality Automotive and Team!” -- Heather B.

You will not find a more qualified, honest, and friendly auto repair shop than Quality Automotive Servicing in Truckee. Whether you live in Tahoe City, North Lake Tahoe, Kings Beach, Carnelian Bay, or beyond, we are your home team for all things auto repair. We are loyal to our customers and encourage you to take advantage of our ServicePlus Red Check program that includes an extended warranty, free local towing, seasonal benefits, and a dividend program. We are conveniently located at 11500 Donner Pass Rd, Unit D, Truckee, CA 96161. We are easy to find and convenient to walk to a good cup of coffee, sushi or groceries.   Open Monday - Friday from 8:00 AM - 5:00 PM, and closed from noon to 1 PM. Request your appointment online today!

ASE Certified logo | Quality Automotive ServicingInstitute for Automotive Business Excellence logo | Quality Automotive ServicingSmog Check logo | Quality Automotive ServicingACDelco logo | Quality Automotive Servicing2017 Small Business Of The Year | Quality Automotive Servicing

What's New With us!

We are always improving to service our customers better.

  1. Smog Checks are now appointment only. Please call to schedule.
  2. Concierge pickup/return of your vehicle on request.
  3. Offering full-service, premium ServicePlus oil service as part of a larger maintenance plan. Ask our advisor about the advantages of ServicePlus. (We do not offer or recommend in & out "quickie" oil changes).
  4. Covid 19 precautions: Technicians will mask-up when in your vehicle; plastic barrier between service advisor and customer; single use pens; hand wash stations; Dyson Air purifier in lobby; outside seating, clean and sanitized courtesy cars; sanitized keys; optional full cabin sanitizing.

Quality Automotive Servicing will partner with you on vehicle maintenance and repair. Vehicle maintenance and repair looks much different in the mountains where vital parts wear differently. Maintenance needs are increased and the weather, both summer and winter, takes a toll on nearly every system on the vehicle. Keeping your vehicle on the road requires unique, specific, and expert maintenance and a vital partnership that customers develop with Quality Automotive Servicing.

At Quality Automotive Servicing, there is so much more to our business than than fixing cars, trucks, and SUV’s. We invest in our people, our customers, and our community, which is what makes us stand out among the crowd of other shops. Our employees are treated with respect and encouraged to always be achieving at their optimum. We take training seriously and provide opportunities for both personal and technical advancement. Customers experience this level of service with every visit and are also treated with respect. Quality Automotive Servicing knows we wouldn’t be here without you, and we wouldn’t want to be. Our success depends on grateful customers who want to make smart decisions about their vehicles so that their vehicle stay on the road for years to come without troubles. Our relationship with customers is built on trust. You are our neighbors, friends, and partners in the community and we strive to always provide the best service for your vehicle. Our commitment to excellence extends out to our community where we believe a genuine commitment to community is making a difference for all in our Truckee/Lake Tahoe region. We have encourage customers to join us in the giving-back process. Last year, many customers generously gave back their ServicePlus dividend to support relief to fire victims from Paradise, CA. Also, each season our customers vote on a non-profit that will receive our year-end donation. Our staff also participates in local causes such as Meals-on-Wheels, the KidZone Children’s Museum, Chamber of Commerce, Trails & Vistas and various workforce housing issues. We are proud to act locally and be a positive force in our community while always being your Trusted Local Auto Care.
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We're Hiring! 

Want to work for one of the most well respected automotive shops in Truckee/Lake Tahoe?

Want to live where most dream to vacation?

Service Writer Position open at Quality Automotive Servicing in Truckee!

We are adding to our award winning team and looking for someone great!  

We are looking for someone with customer service experience (but not too much, we’d like to train you to do  it our way)!

Sales Experience a plus.

Phone skill/ experience. 

We are really looking for someone who is curious, adaptable, productive/ fast paced, with a great ability to communicate.

The job will include; writing service, presenting the service to the customers, working with the Technicians, light cleaning, etc.

- Help to maintain the shop

- Be part of a winning and successful team.

- Great pay, positive working environment, wonderful customers. Housing available if needed. 

- Must have a valid driver's license and a clean driving record.

If interested please email us at [email protected] and tell us about yourself, please attach your resume.