Welcome to Quality Automotive Servicing
Serving the community for 20 years!
Quality Automotive Servicing is your “go-to” auto repair shop. The mission is to provide the local community of Truckee and North Lake Tahoe with honest, knowledgeable, and well-trained service advisors and auto mechanics. Commitment to this belief has led owners Bill and Sheila Greeno to learn that it all begins with finding the right people and serving customers with a smile and a handshake. Bill’s extensive leadership background combined with Sheila’s experience with customers has made for a powerful “home team” and a successful auto repair shop here in the mountains. Locals depend on their vehicles for work and play, and the “home team” won’t let you down.
Bill and Sheila Greeno took ownership of Quality Automotive Servicing in Truckee in 2009. It was all about creating a positive space where customers felt heard and valued. Hiring employees based on ability and aptitude; and providing continuing opportunities for professional growth, is the key to building the “home team”. Bill is a master when it comes to helping his team play to their strengths, which results in the organization running like a well-oiled machine that is professional and friendly. When you bring your vehicle to Quality Automotive Servicing, know you have made a smart choice for all your auto servicing.
From the moment you drive in off Donner Pass Road, you will know that we are a different kind of auto repair facility. The building, finished in the Spring of 2018, and has two workforce housing apartments above the reception area, which means the shop looks more like a home than a business. These units are the owners commitment to the community where there is a shortage of rentable units for local employees.
Bill and Sheila also both serve on Boards and are deeply involved in several Truckee non-profits. They work hard to make sure you have all of your auto repairs needs met every time. Take a look at what people are saying about Quality Automotive Servicing in Truckee:
“Is it weird to enjoy time spent at [an] auto repair shop?!?! Well, walking in I feel like family and know I will be taken care of as such. I won't take my truck anywhere else. Thank you Quality Automotive and Team!” -- Heather B.
You will not find a more qualified, honest, and friendly auto repair shop than Quality Automotive Servicing in Truckee. Whether you live in Tahoe City, North Lake Tahoe, Kings Beach, Carnelian Bay, or beyond, we are your home team for all things auto repair. We are loyal to our customers and encourage you to take advantage of our ServicePlus Red Check program that includes an extended warranty, free local towing, seasonal benefits, and a dividend program. We are conveniently located at 11500 Donner Pass Rd, Unit D, Truckee, CA 96161. It may not be easy to find us, but it is easy to find a good cup of coffee, food, or a new pair of skis/bike nearby while we work on your car. In the Summer, you may consider borrowing our electric bike to tour Donner Lake while you wait. Open Monday - Friday from 8:00 AM - 5:00 PM, and closed from noon to 1 PM. Request your appointment online today!
What's New With us!
We are always improving to service our customers better.
- Smog Checks are now appointment only. Please call to schedule.
- Concierge pickup/return of your vehicle on request.
- Offering premium ServicePlus oil service as part of a larger maintenance plan. Ask our advisor about the advantages of ServicePlus. (We do not offer or recommend in & out "quickie" oil changes).
- Covid 19 precautions: Technicians will mask-up when in your vehicle; plastic barrier between service advisor and customer; single use pens; hand wash stations; Dyson Air purifier in lobby; outside seating, clean and sanitized courtesy cars; sanitized keys; optional full cabin sanitizing.
Quality Automotive Servicing will partner with you on vehicle maintenance and repair. Vehicle maintenance and repair looks much different in the mountains where vital parts wear differently. Maintenance needs are increased and the weather, both summer and winter, takes a toll on nearly every system on the vehicle. Keeping your vehicle on the road requires unique, specific, and expert maintenance and a vital partnership that customers develop with Quality Automotive Servicing.
At Quality Automotive Servicing, there is so much more to our business than than fixing cars, trucks, and SUV’s. We invest in our people, our customers, and our community, which is what makes us stand out among the crowd of other shops. Our employees are treated with respect and encouraged to always be achieving at their optimum. We take training seriously and provide opportunities for both personal and technical advancement. Customers experience this level of service with every visit and are also treated with respect. Quality Automotive Servicing knows we wouldn’t be here without you, and we wouldn’t want to be. Our success depends on grateful customers who want to make smart decisions about their vehicles so that their vehicle stay on the road for years to come without troubles. Our relationship with customers is built on trust. You are our neighbors, friends, and partners in the community and we strive to always provide the best service for your vehicle. Our commitment to excellence extends out to our community where we believe a genuine commitment to community is making a difference for all in our Truckee/Lake Tahoe region. We have encourage customers to join us in the giving-back process. Last year, many customers generously gave back their ServicePlus dividend to support relief to fire victims from Paradise, CA. Also, each season our customers vote on a non-profit that will receive our year-end donation. Our staff also participates in local causes such as Meals-on-Wheels, the KidZone Children’s Museum, Chamber of Commerce, Trails & Vistas and various workforce housing issues. We are proud to act locally and be a positive force in our community while always being your Trusted Local Auto Care.Read more
Our Covid-19 Precautions
- Smog checks are now by appointment only. Please call to schedule.
- Outside (no contact) key drop & pick up. Pay over phone.
- Concierge pick-up and return of your vehicle on request.
- Outside seating, lobby air filtration system, sanitized pens & keys, hand wash stations.
- Employees respect mask requirements inside lobby & in your car.
- Plastic “sneeze” shield protects employees and customers.
- Clean and sanitized courtesy cars.
- Optional full cabin sanitizing.