At Quality Automotive Servicing When you are looking for knowledgeable and friendly auto mechanics in Truckee, look no further than the “home team” at Quality Automotive Servicing. There is a reason “quality” is in the name of our auto repair shop: Quality is the foundation of the customer experience we call ServicePlus. From the moment you experience our shop, you will know we aren’t like any other shop in Truckee or North Lake Tahoe.

Know us before you need us! Quality Automotive Servicing in Truckee recruits only the best technicians and continually invests in their individual success through professional (and personal) development. The result is expert vehicle service and repair for your car, truck or SUV - along with professional advising from a helpful service advisor. QAS customers have peace of mind that their vehicle is maintained by experts in the field, is safe, and is dependable.

Are you a community supporter? Long time owners, Bill and Sheila Greeno, believe in "Full Circle Community Support" and invest in numerous local organizations and non-profits. So when you do business at Quality Automotive Servicing, you too are helping a senior get a meal (Sierra Senior Services), children discover and learn (KidZone Museum) and an animal find a home (Humane Society of Truckee).

Gary Gunter

GENERAL MANAGER

Quality Automotive Servicing | Gary Gunter – Service Writer

Gary is that friendly face you encounter as soon as you enter Quality Automotive Servicing. If you look at his "strengths" posted in the lobby, you will quickly learn about WOO! As an all-around team member, Gary covers the front counter, performs some services and is the guy you can count on to explain your vehicle service. Gary graduated from Truckee High School and went on to attend Universal Technical Institute earning a certificate in Automotive and Diesel Technology. Since joining QAS he has earned his ASE A6, A8, L1 certifications, become a Licensed Smog Test Technician and attended numerous classes in customer service, service writing and management. Growing up in Truckee, he naturally enjoys snowboarding, wakeboarding, and skateboarding. Gary also acts in local productions and plays bass and drums. You might see Gary off-roading in his 1988 Toyota pickup, which was his first vehicle and commuting in a 2007 Toyota Tacoma.

Maggie Lusser

Service Advisor

Quality Automotive Servicing | Maggie Lusser - Service Advisor

Maggie is one of four team members who are local Truckee High School graduates! She joined the team in 2019 and instantly brightened up the process of getting vehicle service or a CA smog check. Coming from a family that loved to work on cars, she was pulled into helping rebuild a few engines in her youth and knows her way around under the hood. With several years of customer service experience, Maggie is a natural relator when working with customers. She enjoys the interaction and solving problems. In her off time, Maggie enjoys dirt biking and camping. She loves her hometown of Truckee and the fact that there is a lake in every direction. Maggie’s first car was a 1995 Subaru Legacy that she finally sold with 280,000 miles. Maggie now drives a 2004 Toyota Forerunner. Do you like sailing? Ask Maggie about her adventurous childhood sailing to Hawaii.

JaMIE Millard

Customer Communications

Quality Automotive Servicing | Jaime Millard - Customer Service

Jamie joined Quality Automotive Servicing at the beginning of 2020 as Communications Coordinator. She brings years of sales and customer service experience and a degree in automotive industry sales from Elite Worldwide. She is always happy to help. From scheduling services, coordinating loaner vehicles or giving customers a ride home, Jamie works to be sure every customers has an experience that will make them not just a customer, but a fan of Quality . A transplant from Southern California, Jamie grew up around music and loves to sing and entertain. From 2010-2011 she sang for a rock band that played the Hollywood/Sunset Strip. It’s a long way from LA, but Jamie is now the voice of the QAS radio ads on KTKE. She’s living her best life in Truckee spending winter weekends snowboarding and summers camping and hanging out at the Donner Lake docks. Her first car was a 1994 Toyota 4Runner, she currently drives a 2003 BMW X5, and her dream car is a stunning 1959 Chevy Impala, specifically with the “cat eye” tail lights.

Kevin Millard

BMW Master Technician

Quality Automotive Servicing | Kevin Millard - BMW Master Technician

Kevin graduated from Universal Technical Institute and is the Quality Automotive Servicing master BMW technician. Kevin joined the team in 2017 and brings with him years of BMW dealership experience. He has a passion for servicing performance imports and is a natural under the hood of any vehicle. As part of the Quality Team, Kevin likes being able to continue his training and stay on top of technology. Of course he owns a few vehicles; an 1988 BMW 325is, 2004 BMW x5 and 2005 Mercedes ML350. His dream car to round out this quiver would be a 1994 Ferrari F512m. Kevin enjoys hanging on the docks with "Hooper" his border collie mix and snowboarding at Sugar Bowl.

"Bud"

ServicePlus Representative

Quality Automotive Servicing | Bud - ServicePlus Representative

Bud is our “FUN” representative. She has a passion for fun which makes her a good front dog for the Red Check Club. She likes to run, hike, and play fetch, and take long swims at Donner Lake. Bud is a great agent for the Red Check Club because she is a Truckee local that likes to get outdoors, much like Quality Automotive Servicing customers. As a Red Check Club member, Bud receives a "Truckee" license plate frame and benefits such as a complimentary lift ticket. Club members also enjoy use of the e-bike (electric assist bike). Additional benefits include free local towing, extended local warranty (3 years & 36,000 miles) and seasonal benefits like 2 for 1 wiper blades and car washes. Bud likes to change things up so stay tuned for new benefits for Red Check Club members.

Jody Cilmi

Technician

Quality Automotive Servicing | Jody Cilmi - Technician

In 2014, we welcomed Jody Cilmi to our team of technicians. Jodi grew up the son of a repair shop owner and as a teen worked beside his dad and rebuild his first engine while on summer break. Since coming to Quality Automotive Servicing, Jodi has earned his A1, A4, A5, A6, A7, A8 and L1 certifications and is just steps away from becoming a Master Technician, the highest level of certification. Jodi says he enjoys the opportunity to further his education and expertise at QAS and likes the fast pace of the work. Jodi is also a licensed California Smog Test and Repair Technician. In his time off, Jodi enjoys spending time with his wife and two young daughters. He is a whitewater enthusiast, skier and mountain biker. He claims that he has a Tesla hidden in his garage but he commutes to work in at ’95 Toyota Pickup. His first car was a Honda hatchback… with sub-woofers.

Jack Walterscheid

Technician/Smog Tech

Quality Automotive Servicing | Jack Walterscheid - Technician

Jack Walterscheid joined Quality Automotive Servicing AS as a Junior in High School and since the first day has been a real asset to the team. He is currently attending Truckee Meadows Community College studying Automotive Technology. Hired as a shop assistant, Jack was eager to learn and has shown a natural aptitude automotive diagnostic and repair. He aspires to be a master technician and is learning all that he can about the business both as a service advisor and under the hood. Jack is a very talented technician and enjoys the atmosphere and the opportunity to train under a master technician. Jack is a third generation Truckee/Tahoe local with strong roots in the community. His interests include shooting sports, offroading and dirt biking. One of his favorite spots in Truckee is the Boca reservoir where he can do all those things. Jack's first vehicle was a '03 Chevy Silverado 2500HD. His "dream car" is a 77 Trans AM.

Josh Steward

Technician

Quality Automotive Servicing | Ryan Gunter - Smog Technician

Josh joined Quality Automotive Servicing in 2019. He brings to the team almost two decades of experience as a technician. Josh can the expertise to work on any vehicle and is especially skilled in Mini Cooper, Jeep and BMW. Josh is your best choice for a local mechanic to service and repair these vehicles. Josh attended Sequoia Institute graduating in Automotive Technology with honors. He went on to work at a few dealerships before making the choice to work for an independent shop. He has ASC certifications A2, A3, A4, A6, A8 and L1. He enjoys the professionalism and team culture at Quality Automotive Servicing and feels he has found the shop he wants to become part of for a long time. In his off time, Josh likes to race dirt bikes, snowboard, mountain bike and spend time with his family. The first ever vehicle for Josh was a 1955 Oldsmobile Super 88, which probably made him the cool kid in school.

Bill Greeno

Owner & Operator

Quality Automotive Servicing | Bill Greeno – Owner

Bill is proud to serve the Truckee/Tahoe Community with a shop that offers the highest level of expertise and integrity at every level of automotive repair and service. His philosophy for providing excellent service includes continuous training and advancement of employees. Building a cohesive and invested team is what allows QAS to stand out and be known as Your Trusted Local Auto Care. Bill is also an industry business coach, management consultant and speaker for the Industry For Automotive Business Excellence. Each year he teaches classes at the WorldPac STX Expo. Bill also serves on the Board of the Truckee Chamber of Commerce. Bill and his family spend their spare time skiing, mountain biking and participating in shooting sports. Bill and the family have a few vehicles; a Dodge truck, VW Tiguan, VW Pasat, Mercedes GLC and a 1969 Impala. Bill's first vehicle was a ’73 Chevy Vega, with racing stipes.

Sheila Greeno

Owner

Quality Automotive Servicing | Bill Greeno – Owner

Sheila Greeno is Co-Owner of Quality Automotive & Smog making it a WOB (Woman Owned Business). Her highest priority is to ensure customers have the best automotive service experience possible. Sheila knows that effort starts with her and Bill and the staff they have recruited and hired. Her background is in Marketing and Public Relations but she is more passionate about serving in the community. She has been a committed Girl Scout Leader with her daughters over the years and is currently dedicating her time to working with the KidZone Children’s Museum to help them grow and prosper. Sheila is also a volunteer driver with Meals on Wheels something she started with her oldest daughter to introduce her to volunteerism. Sheila knows how much people in the mountains rely on their cars and she values owning a shop that doesn’t cut corners or provide anything less than premium servicing. Having lived her for more than 30 years, Truckee is home to Sheila and her family and she is rewarded by making a difference both through a respected business and community commitment.

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