My wife and I both use Quality, and have had nothing but great experiences there. She takes her Subaru there for everything, I bring my Ford Explorer in for repairs I can't handle at home. I can only say good things about Quality. The place is clean, the service writers are knowledgeable, and take the time to explain the situation with your car. They are always happy to prioritize what needs to be done ASAP, what can be put off for a while, etc. The quality of the work done has always been first class. We've never had to bring anything back for a second look. They have my trust, 100%, and they are the only place I bring my car in Truckee.Here's one example:I was driving from Truckee to SF one afternoon. I had to be in SF for work that night by 8:00 pm. My car developed an issue as I was leaving Truckee. I pulled into the Donner Summit rest area, looked under the hood, saw a belt was fraying and called Quality. Gary not only moved things around so they could work on my car right away, he also ordered all the parts that may have been needed to fix my car before I got it to the shop. (Turns out I only needed the belt, and the other parts were retunred) I limped the car back to Truckee, and to Quality. They took it in right away, fixed it, and I was on back on my way to SF in about an hour. They may not be able to turn cars around that fast every time, but they made a real effort for me when I told them I needed to be in SF that evening.