The staff & work at Quality are great. They really do take feedback seriously, and their work has always been excellent. Even when I have had issues/bumps they are quick to resolve them. I will keep bringing my car back to Quality, and am happy they are part of our local community.
Sage, First of all, THANK YOU. We appreciate you as a customer and for your feedback. We apologize for the negative experience you encountered with our company. We understand your frustration at having to wait such a long time without any updates, and we apologize for the inconvenience it caused you. We also apologize for the response we gave when you asked us about it. At Quality, we take customer service extremely seriously and pride ourselves on delivering the highest levels of satisfaction. We regret that we were unable to meet your expectations this time. Regarding your reward/loyalty program experience: we are so sorry that our license plate frame and screws caused issues for you. We will add new screws to the bottom at any time or at your next service. There will be a note in the system. Once again, thank you for bringing these matters to our attention and we hope that despite all this, you can still enjoy the Quality services we offer going forward. Sincerely, QAS Team
- Quality Automotive Servicing