The “quick lube” 20 minute oil change has been a long term standard in the automotive industry. Providing a fast oil change sounds great, but ultimately is a disservice to the customer and the vehicle. Here at Quality Automotive Servicing in Truckee, CA, that used to be our standard too. We charged a minimal “quick lube” price for a quick oil change that did not include any kind of inspection. However, the day came when we provided that service to a customer, and as she left our parking lot her serpentine belt broke. She asked how we could have missed such a thing! Explaining she would have rather had us taken the time to inspect her car since it was already in the shop, and avoided such an awful breakdown. That is why we created the ServicePlus Oil Service.  We know importance of a vehicle inspection at every service, no matter how new or old the vehicle is. Your safety, and the safety of your passengers, is as important to us as i ... read more

      It’s no secret that independent shops and dealerships have a margin on parts installed on your vehicle. Part margin is an essential part of a profitable business model. As a full-service shop, realizing a profit on parts allows Quality Automotive Servicing in Truckee, CA to continue to offer a premium level of service that we call ServicePlus.       There is a misperception that shops are making a lot on part margin.   Most shops use a pricing matrix to determine margin on parts.  This matrix will determine the “installed price” of the part calculating a markup of between 30% and 60%. This is a matrix, so there will be different margins depending the price of the part.  This  doesn’t mean that the shop sees this margin as profit.  After expenses, the shop aims to realize about a 10% profit and after taxes, just 5%.   Here’s an example of how it might l ... read more

      Sprinter adventure vans are popping up like wildflowers in Truckee and Lake Tahoe. If you’re considering purchasing a new high-profile Sprinter adventure van; Mercedes, Ram or Ford, here are some things to consider when it comes to maintenance.     Looking for a pre-owned model?  Use this valuable information, along with a Pre-Purchase Inspection to help you be confident that your purchase is a well-cared for adventure van and not a bundle of problems.        Mercedes Sprinter:  By far the top of the line is Mercedes. With upgrades and amenities not found on other brands, the Mercedes price reflects it's luxury and performance. The Mercedes Sprinter also has the highest “cost of ownership”.  You will need to be prepared to spend more for your general services (Mercedes A & B service), as well as repairs ... read more